Balto
Balto offers a Real-Time Guidance platform for contact centers, providing solutions for sales, customer experience, compliance, and quality assurance, and integrates with major communication systems.
Services
Balto specializes in providing a Real-Time Guidance platform for contact centers. This platform assists in improving sales, enhancing customer experience, ensuring compliance, and maintaining quality assurance within the contact center industry. The company focuses on using AI-driven solutions to provide real-time call guidance, support automated notetaking, and deliver immediate coaching for agents during live interactions.
Products
Balto offers a range of products designed to support contact centers. The main offerings include Real-Time Coaching, which provides live guidance to agents, Real-Time Notetaker, an automated system for capturing call details, and Generative AI which enhances various aspects of contact center operations. These products are designed to integrate seamlessly with over 60 softphones and major Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) systems.
Sector
Balto serves a diverse range of industries. These include insurance, financial services, healthcare, home improvement, collections, retail, and business process outsourcing (BPO). The company's AI-powered solutions are tailored to meet the specific needs and challenges faced by contact centers across these sectors, helping them improve efficiency, compliance, and customer satisfaction.
Resource Hub
Balto provides a comprehensive resource hub that includes a variety of valuable materials for industry professionals. This hub features case studies, e-books, webinars, and research articles, offering insights and strategies to improve contact center performance. These resources are designed to help users understand how Balto's solutions can be effectively implemented to drive results in different contact center environments.