Marc Bernstein
About Marc Bernstein
Marc Bernstein is the CEO and Founder of Balto and serves as an Advisor at Grounded. He has a background in sales, customer service, and AI technology, and is active in mentoring and creative pursuits.
Title
Marc Bernstein holds multiple titles, including CEO & Founder of Balto and Advisor at Grounded. He has been leading Balto since 2017, overseeing its growth and technological advancements. Additionally, he serves as an Advisor at Grounded, contributing his expertise to guide the organization's strategic initiatives.
Company
Marc Bernstein is the CEO & Founder of Balto, a St. Louis-based company specializing in real-time guidance technology for contact centers. Under his leadership, Balto has developed products such as Real-Time Coaching and Real-Time QA, aimed at enhancing customer service efficiency and effectiveness. He is also an Advisor at Grounded, where he offers strategic insights.
Education and Expertise
Marc Bernstein earned a Bachelor of Science in Business Administration from Washington University in St. Louis, majoring in Entrepreneurship and Marketing, with a minor in Psychology. His educational background equips him with a strong foundation in business strategy, marketing principles, and human behavior, which he leverages in his professional endeavors.
Background
Marc Bernstein has held various roles throughout his career, starting as the Founder of DoorStep Fitness in the Washington-Metropolitan Area, where he worked from 2011 to 2015. He then served as an Account Executive at TopOPPS in St. Louis from 2015 to 2017. His extensive experience in sales, customer service, and telesales has been instrumental in his subsequent ventures.
Achievements
Marc Bernstein has made significant contributions to the field of AI and real-time guidance. He coined the term 'real-time guidance' and introduced real-time guidance technology in Spanish. He has also been involved in developing AI solutions for contact centers, including Balto's Real-Time Coaching and Real-Time QA products, and the launch of Real-Time Notetaker. Additionally, he mentors students and startup founders, helping to cultivate the next generation of entrepreneurs.