Andrew Erker
About Andrew Erker
Andrew Erker is an Enterprise Customer Success Manager at Balto, where he has worked since 2022. He has a background in education and customer success, with previous roles at Downtown STL, Inc., Saint Louis Abbey, and TopOPPS.
Work at Balto
Andrew Erker has held multiple roles at Balto since joining the company. He started as a Sales Development Representative and progressed to Account Based Sales Development & Marketing in 2016. He then transitioned to the role of Customer Success Manager in 2021, where he worked for seven months. Following this position, he served as Senior Customer Success Manager for six months in 2022. Currently, he is the Enterprise Customer Success Manager, a position he has held since 2022.
Education and Expertise
Andrew Erker studied at Saint Louis University, where he earned a Bachelor of Arts (B.A.) in Urban Affairs and Spanish. His educational background supports his expertise in curriculum and program development, which is integral to his role in customer success. Additionally, his proficiency in Spanish enhances his ability to manage diverse client accounts and expand market reach.
Background
Before his tenure at Balto, Andrew Erker worked in various roles that contributed to his professional development. He served as a Computer Science Teacher at Saint Louis Abbey/Saint Louis Priory School from 2016 to 2021, which provided him with a strong foundation in secondary education. He also gained experience at Downtown STL, Inc. as an Economic Development Intern in 2017 and at TopOPPS as a Sales Development Representative and Account Based Sales Development & Marketing professional in 2015 and 2016.
Achievements
Andrew Erker has demonstrated skills in cross-departmental collaboration, which facilitates the integration of customer feedback into product development. His background in education allows him to enhance training and onboarding processes within customer success. These contributions reflect his commitment to improving customer experiences and outcomes.