Christina Knoll
About Christina Knoll
Christina Knoll is a Customer Success Manager with over a decade of experience in sales, program management, and technology. She has held various roles in companies such as MKTG INC, brightwheel, and Laughing Monk Brewing Co., and she currently works at Balto.
Current Role at Balto
Christina Knoll serves as a Customer Success Manager at Balto since 2023. In this role, she focuses on enhancing user engagement through various strategies, including renewals, upselling, and cross-selling. Her responsibilities involve managing customer relationships and ensuring a positive experience with Balto's offerings.
Previous Experience at MKTG INC
Prior to her current position, Christina worked at MKTG INC as a Brand Marketing & Events Specialist from 2015 to 2019. During her four years there, she contributed to brand marketing initiatives and event planning, gaining valuable experience in marketing strategies and execution.
Background in Sales and Program Management
Christina has a diverse background in sales and program management. She worked at Laughing Monk Brewing Co. as a Program Manager & Events Director from 2017 to 2022, where she managed events and programs. Additionally, she held roles in sales, including Senior Account Executive and Customer Onboarding Product Specialist at brightwheel in 2022.
Education and Expertise
Christina holds a Bachelor's degree in Sociology and Education from the University of California, Berkeley, where she studied from 2012 to 2015. Her educational background complements her professional experience, particularly in customer onboarding and training for SaaS products. She has developed best practices through data analysis and has expertise in planning both in-person and virtual events.
Professional Development and Skills
With over a decade of experience, Christina has led customer-facing teams and managed relationships with cross-functional teams. Her skills include onboarding and training for SaaS products, as well as planning and executing events. She has a proven track record of increasing user engagement and fostering a positive work environment.