Katie Marino
About Katie Marino
Katie Marino is a Senior Customer Success Manager at Balto, where she has worked since 2022. She has a background in eCommerce customer service and strategic account management, having previously held roles at StyleCareers.com and Cat5 Commerce.
Work at Balto
Katie Marino currently holds the position of Senior Customer Success Manager at Balto, a role she has occupied since 2022. Prior to this, she served as a Customer Success Manager at the same company from 2021 to 2022. During her time at Balto, she has contributed to enhancing customer relationships and ensuring client satisfaction. Her career progression from Customer Success Manager to Senior Customer Success Manager reflects her growing responsibilities and expertise within the organization.
Previous Experience in eCommerce Customer Service
Before joining Balto, Katie Marino worked at StyleCareers.com as an eCommerce Customer Service representative from 2016 to 2018. In this role, she gained valuable experience in managing customer inquiries and providing support in an online retail environment. This experience laid the groundwork for her future roles in customer success and account management.
Strategic Account Management at Cat5 Commerce
Katie Marino worked as a Strategic Account Specialist at Cat5 Commerce from 2018 to 2021. In this position, she developed expertise in strategic account management, focusing on building and maintaining relationships with key clients. Her role involved understanding client needs and delivering tailored solutions to enhance customer satisfaction and retention.
Education and Expertise
Katie Marino earned her Bachelor of Science degree in Textile and Apparel Management from the University of Missouri-Columbia, where she studied from 2012 to 2015. Her educational background provided her with foundational knowledge that has been applicable in her roles within customer service and account management.