Lonnie Johnston
About Lonnie Johnston
Lonnie Johnston serves as the Chief Revenue Officer (CRO) at Balto, where he leads revenue operations and customer success strategies. He holds an MBA from Rockhurst University and has extensive experience in finance, product management, and call center analytics.
Current Role at Balto
Lonnie Johnston serves as the Chief Revenue Officer (CRO) at Balto, a position he has held since 2022. In this role, he leads the strategy, execution, and performance of revenue operations. He focuses on driving revenue growth and enhancing customer success within the call center industry. Johnston is motivated by Balto's mission to empower call center agents through real-time feedback and coaching, aligning his efforts with the company's objectives.
Previous Experience at Balto
Before becoming the Chief Revenue Officer, Lonnie Johnston worked at Balto as the Senior Vice President of Customer Success for 11 months in 2022. During this time, he managed the global customer success organization and sales strategy for emerging technology, contributing to the company's focus on customer engagement and satisfaction.
Professional Background at Sprint
Lonnie Johnston has extensive experience in the telecommunications sector, particularly with Sprint and Sprint Nextel. He worked at Sprint from 2000 to 2008 in various roles, including the Finance Management Development Program and Operations Excellence. He later held positions at Sprint Nextel as Director of Call Center Analytics from 2008 to 2011 and Director of Credit Risk Management for Enterprise and Government Collections for five months in 2011-2012.
Education and Expertise
Lonnie Johnston holds an MBA in Finance from Rockhurst University, which he completed between 1998 and 2000. He also earned a Bachelor of Science degree in Accounting and Management Information Systems from Kansas State University from 1991 to 1996. His educational background supports his strong expertise in product management and call center analytics.
Passion for Customer Success
Lonnie Johnston is passionate about delivering exceptional customer success and driving revenue growth in the call center industry. His commitment to enhancing customer experiences is evident in his leadership roles and strategic initiatives aimed at improving service delivery and operational efficiency.