Ryan Wilson
About Ryan Wilson
Ryan Wilson is the Manager of Software Support at Balto, with over a decade of experience in B2B technical support. He previously held various roles at Biamp, including Technical Support Manager and Technical Support Supervisor, and has a background in Creative Writing, History, and Anthropology from Linfield College.
Current Role at Balto
Ryan Wilson serves as the Manager of Software Support at Balto, a company recognized for its AI-powered Real-Time Guidance platform. In this role, he focuses on enhancing internal tools and workflows, aiming to improve the efficiency of support teams. He has been with Balto since 2021, contributing to the company's mission of optimizing contact center performance.
Previous Experience at Biamp
Prior to his current position, Ryan Wilson held multiple roles at Biamp. He worked as a Technical Support Supervisor from 2017 to 2020, where he managed support operations. Before that, he was the Lead Technical Support Specialist from 2015 to 2017, and he began his tenure at Biamp as a Technical Support Specialist from 2014 to 2015. His experience at Biamp spanned a total of six years.
Background in Technical Support
Ryan Wilson has over a decade of experience in B2B technical support, specializing in resolving complex technical issues. His career includes a role as an Imaging Support Technician at Carisbrook Technology Services from 2010 to 2014, where he gained foundational skills in technical support. This extensive background has equipped him with the expertise needed to manage software support effectively.
Education and Academic Background
Ryan Wilson studied at Linfield College, where he earned a Bachelor of Arts degree. His studies included Creative Writing, History, and Anthropology, completed from 2005 to 2009. This diverse academic background contributes to his analytical skills and problem-solving abilities in his professional roles.