Alejandro Sánchez
About Alejandro Sánchez
Alejandro Sánchez is a Full Stack Developer with a diverse background in IT support and customer service. He has worked in various roles across multiple companies in Catalonia, Spain, and has pursued extensive education in technology and related fields.
Current Role at SCC España
Alejandro Sánchez currently serves as an IT Helpdesk Technician at SCC España. He has been in this position since 2017, accumulating over seven years of experience in the role. His responsibilities include providing technical support and troubleshooting for various IT-related issues, ensuring efficient operation within the organization.
Previous Experience in Helpdesk Roles
Prior to his current role, Alejandro worked in several helpdesk positions. He was a Helpdesk and Backup Team Leader at Arvato Iberia from 2014 to 2015, where he led a team in providing technical support. In 2016, he worked at Fihoca as a Helpdesk for six months, further developing his skills in customer support and technical assistance.
Educational Background
Alejandro's educational journey includes studies at multiple institutions. He attended Universitat Rovira i Virgili from 2010 to 2014, where he completed a four-year program. He then studied at Escola del Treball from 2013 to 2015 for two years. Additionally, he pursued further education at Institut Obert de Catalunya (IOC) from 2015 to 2017, completing another two-year program. He also studied at Institut Provençana.
Experience in Customer Service
Alejandro has a background in customer service roles, including a position as Asesor Comercial at Phone House España in 2015, where he worked for five months. He also gained experience as a Barista at Starbucks in 2014 for four months. These roles contributed to his skills in customer interaction and service delivery.