Amanda James
About Amanda James
Amanda James is a Customer Success Manager at Benefitfocus, where she has worked since 2017. She has a diverse background in customer service and admissions, with previous roles at Edmc and Cigna.
Current Role at Benefitfocus
Amanda James currently serves as a Customer Success Manager at Benefitfocus, a position she has held since 2017. In this role, she focuses on ensuring customer satisfaction and optimizing the user experience with Benefitfocus products. Her responsibilities include managing client relationships, addressing customer inquiries, and providing support to enhance product utilization. Based in Charleston, South Carolina, Amanda has contributed to the company's mission of simplifying benefits management.
Previous Experience at Cigna
Amanda James has held multiple roles at Cigna, where she worked from 2012 to 2016. She began as an Enrollment Solutions Manager, a position she held for one year in Bloomfield, Connecticut. Following this, she served as a Short Term Disability Senior Case Manager for four years. In these roles, Amanda was responsible for managing enrollment processes and overseeing disability claims, contributing to the efficiency of Cigna's operations.
Career at Edmc
Amanda James worked at Edmc in various capacities from 2009 to 2012. She started as an Assistant Director of Admissions for three months before transitioning to Associate Director of Admissions, where she served for one year. Following these roles, she became an Academic Counselor for two years. During her tenure in Pittsburgh, Pennsylvania, Amanda focused on student recruitment and support, helping prospective students navigate their educational options.
Educational Background
Amanda James studied at the University of Pittsburgh from 2005 to 2009, where she earned a Bachelor of Arts degree in Business Marketing. Her education provided her with a foundation in business principles and marketing strategies, which she has applied throughout her professional career. This academic background has contributed to her effectiveness in customer success and management roles.
Experience at Fleet Feet Sports
Amanda James worked as a Fit Professional at Fleet Feet Sports from 2012 to 2015. In this role, she provided personalized fitting services to customers, helping them select appropriate footwear and gear for their fitness needs. This position allowed her to develop strong customer service skills and a deep understanding of the retail environment.