Anita A Demps
About Anita A Demps
Anita A Demps is a Customer Success Manager II at Benefitfocus, where she has worked since 2019 in Charleston, South Carolina. With extensive experience in customer account management and a strong background in benefits administration and SaaS technology, she focuses on customer satisfaction and retention.
Work at Benefitfocus
Anita A Demps has served as a Customer Success Manager II at Benefitfocus since 2019. In this role, she manages a portfolio of complex and high-intensity customer accounts. Her responsibilities include driving annual open enrollment success by meeting timelines and removing roadblocks. She has developed high-trust relationships with customers, focusing on customer satisfaction, relationship health, and retention. Additionally, she facilitates customer meetings to measure progress and business impact, ensuring a seamless experience throughout the customer lifecycle.
Previous Employment History
Before joining Benefitfocus, Anita A Demps worked at Blue Cross Blue Shield of Michigan as a Group Account Liaison from 2005 to 2019. Her earlier roles include Project Planner at KMC Telecom from 2000 to 2002, Account Coordinator at TDS Metrocom from 2002 to 2004, and Customer Service Supervisor at Michigan National Bank from 1992 to 1997. She also served as Lansing Area Coordinator at Weight Watchers from 2004 to 2005 and as a Customer Service Sales Representative at Ameritech from 1997 to 2000.
Education and Expertise
Anita A Demps holds a Bachelor of Business Administration (B.B.A.) in Management from Northwood University, where she studied from 2011 to 2014. She furthered her education by earning a Master of Business Administration (MBA) in Human Resources Management from Walden University, completing her studies from 2017 to 2020. Her educational background supports her strong understanding of benefits administration, SaaS technology, business process outsourcing, and strategic planning.
Professional Skills
Anita A Demps possesses a range of professional skills that enhance her effectiveness in her role. She has a strong understanding of benefits administration and SaaS technology, which are critical in her current position. Her experience in business process outsourcing and strategic planning further contributes to her ability to manage customer accounts effectively. She is adept at developing relationships that focus on customer satisfaction and retention.