Brittany Wilson
About Brittany Wilson
Brittany Wilson is a Customer Success Manager at Benefitfocus, where she manages client relationships and demonstrates expertise in eExchange software. She holds a Bachelor's degree in English Language and Literature from Charleston Southern University and has been recognized for her quality documentation and effective communication skills.
Work at Benefitfocus
Brittany Wilson has served as a Customer Success Manager at Benefitfocus since 2015. In this role, she manages client relationships with three carrier clients, leveraging her expertise in eExchange software. Her responsibilities include liaising with senior leadership and stakeholders to ensure that the technological support structure is efficient and cost-effective. She also analyzes EDI accuracy by researching and resolving EDI errors, which contributes to maintaining high customer satisfaction.
Education and Expertise
Brittany Wilson earned a Bachelor's degree in English Language and Literature from Charleston Southern University, where she studied from 2012 to 2015. Her academic background provides her with strong communication skills, which she utilizes in her current role. She has been recognized for producing quality, error-free documentation and effectively communicating key ideas, demonstrating her expertise in customer success management.
Background
Brittany Wilson is based in the Charleston, South Carolina area. She has accumulated nine years of experience in her role as a Customer Success Manager at Benefitfocus. Her work involves managing client relationships and providing expert customer insights to product management, marketing, and sales teams, facilitating innovation and continuous improvement in user experience.
Achievements
Brittany Wilson has been recognized for her ability to produce quality, error-free documentation. Her effective communication of key ideas has contributed to her success in managing client relationships and ensuring customer satisfaction. Additionally, her analysis of EDI accuracy and resolution of errors has played a significant role in maintaining high levels of client satisfaction.