Scott Wilson
About Scott Wilson
Scott Wilson serves as Account Management - Customer Success Support I at Benefitfocus, where he has worked since 2021. He has a background in benefits administration and customer support, with experience in various roles at Benefitfocus and other organizations.
Work at Benefitfocus
Scott Wilson has been employed at Benefitfocus since 2018, progressing through various roles. He currently holds the position of Account Management - Customer Success Support I, a role he has occupied since 2021. In this capacity, he focuses on resolving complex problems for University Systems and Government Agencies. Prior to his current role, he served as a Benefits Administrator III on the Service Recovery Team from 2019 to 2021, and as a Benefits Administrator from 2018 to 2019. His experience at Benefitfocus demonstrates a commitment to customer success and support.
Education and Expertise
Scott Wilson earned a Bachelor of Science (BS) in Criminology Communications from Florida State University. He also completed an Associate of Arts (A.A.) degree at Tallahassee Community College. His educational background provides a foundation for his expertise in communication and problem resolution, particularly in the context of customer service and account management.
Background
Before joining Benefitfocus, Scott Wilson gained experience in various roles. He worked as a Campus Intern for Reformed University Fellowship at the College of Charleston from 2013 to 2015. He also served as a Ministry Team Member at Florida State University from 2010 to 2013. Additionally, he held positions outside of the nonprofit sector, including a six-year tenure as a Delivery Driver at Jimmy John's and a year as a Bakery Clerk at Publix Super Markets.
Technical Skills
In his role at Benefitfocus, Scott Wilson utilizes Salesforce to maintain accurate and up-to-date status of triage actions. This technical skill is essential for effective communication and management of assigned issues within the Account Management team, ensuring that customer needs are met efficiently.