Susan Darling, Cebs
About Susan Darling, Cebs
Susan Darling is a Client Relationship Manager at Benefitfocus, with over 20 years of experience in benefits administration and human resource management. She has held various roles in notable companies, including Conduent, Mercer, and ADP, and holds a Certified Employee Benefit Specialist designation.
Current Role at Benefitfocus
Susan Darling serves as a Client Relationship Manager at Benefitfocus, a position she has held since 2021. In this role, she is responsible for managing client relationships and ensuring the delivery of effective benefits administration solutions. Her work is conducted remotely from the United States, allowing her to engage with clients across various locations.
Previous Experience in Benefits Administration
Prior to her current role, Susan held several positions in the benefits administration field. She worked at Conduent as a Service Delivery Manager for Health & Welfare from 2016 to 2018. Before that, she was a Sr. Technical Advisor at EDS, an HP Company, for one year in 2007. Additionally, she served as a Health & Welfare Team Leader at Towers Perrin from 1998 to 2006, gaining extensive experience in the industry.
Expertise and Specializations
Susan has over 20 years of experience in various aspects of benefits administration, including Business Process Outsourcing, Call Center Management, and Human Resource Administration. She specializes in Health & Welfare Administration, Plan/Process documentation, and Root Cause analysis. Her expertise allows her to effectively address client needs and improve service delivery.
Educational Background
Susan completed her secondary education at Plainville High School. She holds the professional designation of Certified Employee Benefit Specialist (CEBS), which signifies her knowledge and expertise in employee benefits and compensation.
Career Timeline
Throughout her career, Susan has held various roles that contributed to her extensive knowledge in the field. She worked at Morneau Shepell as a Sr. Client Manager from 2019 to 2020 and at Mercer as a Principal, Sr. Client Manager from 2018 to 2019. Additionally, she served as a Sr. Business Analyst at ADP from 2008 to 2016 and as an HR Consultant for Benefits at Sentara Healthcare from 1990 to 1998.