Caley Mc Coy
About Caley Mc Coy
Caley McCoy is an Operations: Customer Experience Associate at Benepass in Denver, Colorado, where she has worked since 2022. She has prior experience in customer experience roles at Robinhood and Ness, and she holds an Associate of Arts degree from Valencia College.
Work at Benepass
Caley McCoy has been employed at Benepass since 2022, serving as an Operations: Customer Experience Associate. In this role, McCoy focuses on enhancing customer interactions and ensuring a positive experience for users. The position is based in Denver, Colorado, where McCoy has contributed to the company's operational efficiency for two years.
Previous Experience at Robinhood
Before joining Benepass, Caley McCoy worked at Robinhood as a Customer Experience Specialist from 2021 to 2022. This role involved addressing customer inquiries and resolving issues to improve user satisfaction. McCoy also interned at Robinhood in 2021 for three months, gaining foundational experience in customer support.
Experience at Ness
In 2023, Caley McCoy worked as a Customer Experience Specialist at Ness for four months. This position further developed McCoy's skills in customer service and support, contributing to the overall customer experience.
Education and Qualifications
Caley McCoy studied at Valencia College, where they earned an Associate of Arts (AA) degree in General Studies from 2019 to 2021. This educational background provided a foundation for McCoy's career in customer experience and operations.
Background in Recruitment and Insurance
Prior to focusing on customer experience roles, Caley McCoy worked as a National Recruiter at Loyal Source Government Services from 2019 to 2021. Additionally, McCoy was an Agent at New York Life Insurance Company for eight months in 2019. These positions contributed to a diverse skill set in recruitment and client relations.