Richard Reid
About Richard Reid
Richard Reid is a Service Desk Manager at Berkley Technology Services in London, United Kingdom, where he has worked since 2018. He has a background in technical support, having held various roles at companies such as Roche, ONE HOUSING GROUP LIMITED, and PharmaNet/i3 Strategic Resourcing.
Work at Berkley Technology Services
Richard Reid has been employed at Berkley Technology Services since 2018, serving as the Service Desk Manager. His role involves overseeing the service desk operations and ensuring effective support for clients. Berkley Technology Services is part of the Berkley Company, which is known for providing technology solutions and support services. Reid's tenure at this organization has spanned six years, during which he has contributed to enhancing service delivery and operational efficiency.
Previous Employment History
Before joining Berkley Technology Services, Richard Reid held several positions in the IT support sector. He worked as a Technical Analyst at McDonald's for two months in 2017 in North London. From 2005 to 2007, he served as a Desktop Support Specialist at PharmaNet/i3 Strategic Resourcing in High Wycombe. Reid also worked at ONE HOUSING GROUP LIMITED as a Service Desk Analyst for one year in 2008, and he was a 2nd Line Support technician at Transputec Ltd for two months in 2009. Additionally, he spent nine years at Roche as a Service Desk Analyst from 2008 to 2017 in Welwyn Garden City.
Education and Expertise
Richard Reid studied at Barnet Southgate College, where he focused on Computer Engineering Technology/Technician. He achieved a BTEC qualification during his studies. This educational background has provided him with a solid foundation in technology and support services, which he has applied throughout his career in various IT roles.
Career Development
Throughout his career, Richard Reid has developed a comprehensive skill set in IT support and service management. His experience spans multiple roles, including service desk management, technical analysis, and desktop support. This diverse background has equipped him with the knowledge and expertise necessary to manage service desk operations effectively and address client needs in a timely manner.