Alejo Samsó Arnaiz
About Alejo Samsó Arnaiz
Alejo Samsó Arnaiz serves as a Senior Customer Success Manager II at Beyond in Barcelona, Spain, where he has worked since 2024. He has a diverse background in account management and sales, with previous roles at Houzz, Pintorist.es, and other companies.
Work at Beyond
Alejo Samsó Arnaiz currently holds the position of Senior Customer Success Manager II at Beyond, a role he began in 2024. He has been with the company for four months, working in a hybrid capacity from Barcelona, Cataluña, España. Prior to this role, he served as an EMEA Account Executive at Beyond from 2022 to 2024, where he developed skills in customer account management and engagement.
Professional Experience
Alejo has a diverse professional background in account management and sales. He worked at Houzz as an Account Executive from 2019 to 2021 and then as a Senior Account Executive for four months in 2021. His earlier experience includes roles at Pintorist.es as an Account Executive and Sales Manager, and as a Sales Development Representative at CatServeis SXXI Gestión CTI. He also co-founded wehoost, where he contributed to business development from 2018 to 2020.
Education and Expertise
Alejo studied at Universitat Autònoma de Barcelona, where he focused on Finanzas, general, and achieved a degree in Economics. His educational background supports his expertise in customer success management, revenue management, and account strategy. He has also been an active member of RevGenius since 2021, engaging with a community focused on revenue growth and customer success.
Customer Success Initiatives
In his current role at Beyond, Alejo monitors and reports on the health and risk of customer accounts to ensure customer satisfaction. He hosts training webinars on revenue management best practices and collaborates closely with the Revenue Management, Sales, and Customer Experience Teams. Alejo proactively creates customer content, including helpdesk articles and training quizzes, to enhance customer engagement and support.
Key Responsibilities
Alejo performs regular check-ins with key stakeholders to ensure that customer goals are being met. His responsibilities include maintaining customer health and developing strategies to mitigate risks associated with account management. His proactive approach to customer success involves creating expert content and conducting training sessions to empower customers in utilizing tools effectively.