Diogo Nunes
About Diogo Nunes
Diogo Nunes is a Customer Support Specialist for EMEA at Beyond, with a background in sales and customer service within the travel industry. He has over five years of experience, having previously held roles at Viagens Abreu, S.A. and The Oitavos, and he holds a Bachelor's degree in Management of Tourism Companies.
Current Role at Beyond
Diogo Nunes serves as a Customer Support Specialist for the EMEA region at Beyond since 2021. In this role, he focuses on building reliable commercial relationships to generate new business. His responsibilities include addressing customer inquiries and ensuring a high level of service delivery. Nunes has developed skills that enhance customer satisfaction and loyalty.
Previous Experience at Viagens Abreu, S.A.
Diogo Nunes worked at Viagens Abreu, S.A. in various capacities from 2015 to 2020. He started as an Online Travel Consultant for three years, where he engaged with customers to provide travel solutions. He then advanced to the role of Revenue Manager for two years, focusing on optimizing revenue streams. Additionally, he served as Sales and Customer Service Manager at AbreuExpress for one year, enhancing customer service operations.
Educational Background in Tourism Management
Diogo Nunes studied at Escola Superior de Hotelaria e Turismo do Estoril, where he earned a Bachelor's degree in Management of Tourism Companies from 2010 to 2014. This educational background provided him with foundational knowledge in tourism management, which he has applied throughout his career in the travel sector.
Experience in Hospitality Industry
Nunes began his career in the hospitality industry at The Oitavos in 2014. He worked as a Front Office Agent for 11 months, managing guest relations and front desk operations. Additionally, he served as a Controller/General Manager Assistant Intern for 11 months, gaining insights into operational management within a luxury hotel environment.
Sales Development Expertise
Diogo Nunes possesses over five years of experience in sales development across both B2B and B2C markets. He specializes in Key Account Management within the e-Commerce and travel sectors. Nunes has a proven track record of exceeding sales targets, demonstrating his effectiveness in driving business growth and customer engagement.