Punith Kotian
About Punith Kotian
Punith Kotian is a Customer Success Manager currently working at Beyond in Bangalore Urban, Karnataka, India. He has a background in customer support and product specialization, having previously worked at Freshworks and IBM.
Work at Beyond
Punith Kotian serves as a Customer Success Manager at Beyond since 2023. In this role, he manages approximately 100-150 small and medium-sized business (SMB) accounts simultaneously. He acts as the voice of the customer, effectively communicating trending feedback and ideas to Beyond's Product organization. His responsibilities include providing best practices and proactive outreach to partners to ensure their success journey. Additionally, he plays a key role in securing annual subscription renewals and upsell opportunities for Beyond's SMB customers, while analyzing customer performance data to make recommendations for revenue growth.
Previous Experience at Freshworks
Prior to joining Beyond, Punith Kotian worked at Freshworks as a Product Specialist from 2022 to 2023. His role involved engaging with customers to understand their needs and providing insights to enhance product offerings. This position allowed him to gain valuable experience in customer engagement and product development within a hybrid work environment in Bangalore Urban, Karnataka, India.
Experience at IBM
Punith Kotian has a background in technical support, having worked at IBM in various roles. He served as a Senior Technical Support Specialist from 2021 to 2022 and as a Technical Support Associate from 2019 to 2021. In these positions, he provided technical assistance and support to clients, ensuring effective resolution of issues. His experience at IBM contributed to his skills in customer service and technical problem-solving.
Education and Expertise
Punith Kotian earned a Bachelor of Commerce (BCom) degree from SDM College of Business Management, where he studied Business/Commerce from 2016 to 2019. He also attended Padua College of Commerce and Management from 2014 to 2016. His educational background provides a foundation in business principles, which supports his roles in customer success and technical support.