James Loveridge
About James Loveridge
James Loveridge is a Field Service Engineer at bibliotheca, specializing in RFID and EM self-serve kiosks and AMH book sorters in library environments. With over 13 years of experience in the field, he is responsible for scheduling jobs, managing assignments, and providing technical support.
Work at Bibliotheca
James Loveridge has been employed at bibliotheca as a Field Service Engineer since 2019. In this role, he specializes in RFID and EM self-serve kiosks, as well as Automated Material Handling (AMH) book sorters, primarily in educational and public library environments. His responsibilities include scheduling jobs for the UKI engineering team and managing both project and break-fix assignments. Loveridge also creates documentation for common faults and procedures, which aids in knowledge sharing and process improvement within the organization.
Previous Experience at Bibliotheca
Before his current role, James Loveridge worked at bibliotheca from 2006 to 2017 as a Field Engineer. During this 11-year tenure, he gained extensive experience in the field, contributing to various projects and service assignments. His long-standing relationship with the company has provided him with a deep understanding of its products and services.
Experience at IBM
James Loveridge served as a System Service Representative at IBM from 2017 to 2019. In this position, he was responsible for providing technical support and service solutions. His experience at IBM further developed his technical skills and prepared him for his subsequent role at bibliotheca.
Technical Skills and Contributions
In his current role, James Loveridge has developed scripts to automate installation and break-fix tasks, which enhances efficiency in field operations. He also provides technical support to both engineers and helpdesk personnel, ensuring smooth operation and effective troubleshooting. His contributions include creating documentation that supports knowledge sharing and process improvement within the engineering team.