Kyle Kigin
About Kyle Kigin
Kyle Kigin is an Account Executive at Bibliotheca, where he has worked since 2022, focusing on library accessibility and connectivity solutions. He engages with libraries in the South Central Region to improve patron experiences through innovative self-service technologies.
Work at Bibliotheca
Kyle Kigin has been serving as an Account Executive at Bibliotheca since 2022. In this role, he focuses on addressing library challenges related to accessibility and connectivity through innovative solutions. Prior to this position, he worked as an Inside Sales Representative from 2019 to 2021 and as a Mid-Market Account Manager & Team Lead for a brief period in 2021. His experience at Bibliotheca spans multiple roles, highlighting his commitment to enhancing library services and patron experiences.
Education and Expertise
Kyle Kigin studied at Cretin-Derham Hall from 2003 to 2007 before pursuing higher education at the University of Wisconsin-Stout. He earned a Bachelor of Science (B.S.) degree in Service Management from 2007 to 2011. His educational background provides a foundation for his expertise in library services and technology solutions, particularly in improving patron experiences through self-service technologies.
Background
Before joining Bibliotheca, Kyle Kigin worked at SGH, Inc. as a Sales Representative from 2014 to 2017, where he gained valuable experience in sales and customer engagement. He also served as a Lead Customer Service Representative at CRDN from 2005 to 2013, accumulating eight years of experience in customer service. This diverse background has equipped him with skills essential for his current role in the library technology sector.
Engagement with Libraries
Kyle Kigin actively engages with libraries in the South Central Region of the United States, which includes Texas, Oklahoma, Kansas, and Missouri. He shares industry trends and works to enhance community engagement. His efforts focus on assisting libraries in navigating digital transformations and evolving their technology offerings through strategic partnerships and a diverse portfolio of products.
Focus on Patron Experience
In his role at Bibliotheca, Kyle Kigin emphasizes the importance of improving the patron experience within libraries. He specializes in implementing self-service technologies that facilitate library access and enhance user satisfaction. His work is centered on addressing the evolving needs of library patrons and ensuring that libraries can effectively meet these demands.