Kylie Peckham
About Kylie Peckham
Kylie Peckham is a Business Development Account Manager at bibliotheca, specializing in cloudLibrary. With extensive experience in the information management sector, she has held various roles in libraries and training, demonstrating strong skills in customer service and digital solutions.
Current Role at Bibliotheca
Kylie Peckham serves as the Business Development Account Manager for cloudLibrary at bibliotheca. She has held this position since 2021, contributing to the growth and development of cloudLibrary services in Melbourne, Victoria, Australia. In her role, she utilizes her skills in training and e-learning to foster strong customer relationships and enhance service delivery.
Previous Experience in Libraries
Kylie has extensive experience in the library sector, having worked at various organizations. She was a Librarian at the City of Monash from 2006 to 2021, where she contributed to library services for 15 years. Additionally, she served as an Internet Trainer and E-services Librarian at The Pines Library for 8 months in 2000. Her roles have involved a focus on electronic services and community engagement.
Background in Training and Consulting
Kylie has a strong background in training and consulting within the information management field. She worked at EBSCO Information Services as a Senior Customer Training Specialist from 2018 to 2021 and previously held various training roles at Civica Asia Pacific. Her experience includes serving as a Training & Consulting Team Leader and Trainer/Consultant for Spydus Library Solutions.
Educational Qualifications
Kylie Peckham holds a Bachelor of Arts in Humanities (History) from La Trobe University, where she studied from 1992 to 1994. She also earned a Graduate Diploma in Library & Information Studies from Monash University in 1995. Her educational background supports her extensive career in library and information services.
Skills and Areas of Expertise
Kylie possesses a range of skills that enhance her professional capabilities. She is skilled in training and e-learning, which aids in building customer relationships. Her strong digital savvy expertise allows her to identify growth opportunities in the information management sector. Additionally, she has excellent presentation and customer service skills, crucial for her role as a Business Development Account Manager.