Ritchie Pancho
About Ritchie Pancho
Ritchie Pancho is a Business Development Lead at Bibliotheca, where he focuses on creating innovative solutions for community engagement. He has extensive experience in recruitment, customer service, and operations management across various industries.
Current Role at Bibliotheca
Ritchie Pancho serves as the Business Development Lead at Bibliotheca, a position he has held since 2021. In this role, he focuses on engineering solutions that engage people and connect communities. His work contributes to the development of innovative strategies aimed at creating the library of tomorrow. Based in Melbourne, Victoria, Australia, he plays a crucial role in advancing Bibliotheca's mission and enhancing its service offerings.
Previous Experience in Customer Service and Recruitment
Ritchie Pancho has a diverse background in customer service and recruitment. He worked as a Customer Service Executive at International SOS for seven months in 2013. Additionally, he held roles as a Legal Recruiter at WorldBridge Partners in 2021 and at JD SEARCH ADVISORS LLC from 2020 to 2021. His experience in these positions has contributed to his expertise in enhancing staffing and recruiting processes.
Background in Business Process Outsourcing
Ritchie possesses a strong background in operations management within the Business Process Outsourcing (BPO) industry. His experience includes working as an Incident Management Coordinator at NCR from 2011 to 2013 and as a Senior Officer at United Overseas Bank Limited from 2007 to 2010. This background has equipped him with skills relevant to managing complex operational tasks and improving service delivery.
Education and Qualifications
Ritchie Pancho studied at San Sebastian College-Recoletos Manila, where he earned a Bachelor of Science in Commerce with a focus on Marketing from 1996 to 2000. This educational foundation has informed his professional approach and contributed to his capabilities in business development and customer engagement.
Career Timeline and Progression
Ritchie has built a varied career over the years, starting as a Subject Matter Expert at AIG American General from 2003 to 2007. He transitioned through various roles, including a Sales Account Executive at HIKINEX and a Student Recruitment Advisor at Navitas. His career reflects a steady progression through different sectors, including education recruitment and customer service.