Jenelle Cranmer
About Jenelle Cranmer
Jenelle Cranmer is a Senior Technical Writer and GFIM Administrator at BigBear.ai, with a diverse background in technical writing and mortgage lending. She has held various positions at organizations such as Lake Michigan Credit Union, Citi, and Apple Federal Credit Union, and holds a Bachelor of Arts in International Relations and Spanish from Grand Valley State University.
Current Role at BigBear.ai
Jenelle Cranmer serves as a Senior Technical Writer and GFIM Administrator at BigBear.ai. She has been in this position since 2023, contributing her expertise in technical writing and governance frameworks. Her role involves creating and managing documentation that supports the company's operational and technical processes.
Previous Experience in Technical Writing
Prior to her current role, Jenelle worked as a Senior Technical Writer/Analyst in Learning Design & Development at Citi from 2022 to 2023. She also held the position of Lead Technical Writer & Internal Communications Specialist at Apple Federal Credit Union from 2019 to 2022. In these roles, she focused on project management and process improvement, enhancing the quality of technical documentation and internal communications.
Background in Mortgage Lending
Jenelle has extensive experience in the mortgage lending sector. She worked as a Mortgage Loan Closer at Northwest Federal Credit Union from 2016 to 2018 and as a Senior Commercial & Mortgage Servicing Representative at Presidential Bank in 2019. Her roles involved managing loan servicing processes and ensuring compliance with industry standards.
Education and Academic Background
Jenelle Cranmer studied at Grand Valley State University, where she earned a Bachelor of Arts (B.A.) degree. Her academic focus included International Relations and Spanish, providing her with a diverse educational background that supports her professional endeavors.
Early Career and Political Involvement
Jenelle's early career included roles in political settings, such as serving as a Campaign Aide for Senator Debbie Stabenow in 2012 and as a Legislative Aide in the Michigan House of Representatives. These positions allowed her to gain experience in public service and legislative processes.