Rick Scott
About Rick Scott
Rick Scott serves as the IT Operations Director at BigBear.ai, bringing extensive experience in compliance frameworks and a strong background in managing enterprise and managed service environments.
Current Role at BigBear.ai
Rick Scott serves as the IT Operations Director at BigBear.ai, a position he has held since 2021. In this role, he is responsible for overseeing IT operations, ensuring the efficient management of technology resources, and aligning IT strategies with business objectives. His responsibilities include managing enterprise environments and addressing customer escalations, which are critical for maintaining service quality and operational efficiency.
Professional Experience
Rick Scott has extensive professional experience in IT management. Prior to his current role, he worked at Peerless Tech Solutions, LLC as Engineering Delivery Manager from 2019 to 2021. He also held positions at Force 3 as IT Manager from 2014 to 2019, and as Senior Systems Administrator at Adams Communication & Engineering Technology (ACET, Inc.) from 2013 to 2014. His earlier experience includes serving as Escalation Engineer/Service Desk Manager at outsourceIT from 2009 to 2013.
Education and Compliance Expertise
Rick Scott studied at San Joaquin Delta College from 1999 to 2001, where he gained foundational knowledge in technology and operations. He possesses extensive expertise in compliance frameworks, including ITIL, NIST 800-171, NIST 800-53, ISO 9001:2015, and ISO 27001. This knowledge supports his role in ensuring that IT operations adhere to industry standards and best practices.
Skills in IT Management
Rick Scott has a strong background in managing both enterprise and managed service environments. He is skilled in reporting departmental progress and goals to executive management, which is essential for strategic alignment and accountability. Additionally, he is proficient in handling end-user and customer escalations, ensuring that issues are resolved effectively. His expertise also extends to department budgetary planning and management, contributing to the financial health of IT operations.