Mark Dykema
About Mark Dykema
Mark Dykema is the Owner Operator of a Biggby Coffee franchise in Holland, Michigan, where he emphasizes the importance of coffee as a lifestyle and aims to enhance customer experiences through quality products and service. He holds a Bachelor of Arts in Business Administration and Management from Hope College and has operated his franchise since 2012, earning the 2014 BIGGBY COFFEE Store of the Year award.
Work at BIGGBY COFFEE
Mark Dykema serves as the Owner Operator of a BIGGBY COFFEE franchise located at 660 Chicago Drive, Holland, MI 49423. He has held this position since 2012, contributing to the franchise's growth and customer engagement for over a decade. His role involves overseeing daily operations, ensuring product quality, and enhancing service quality to improve customer experiences. Dykema emphasizes that coffee is not merely a beverage but a lifestyle, which reflects in the atmosphere and service of his establishment.
Education and Expertise
Mark Dykema obtained a Bachelor of Arts (BA) degree in Business Administration and Management from Hope College, where he studied from 2003 to 2007. His academic background also includes a focus on Business, Economics, and Insurance, further enhancing his understanding of the business landscape. This educational foundation supports his operational strategies and customer service initiatives within the coffee industry.
Background
Mark Dykema has a background rooted in business management and customer service. His journey in the coffee industry began in 2012 when he became an Owner Operator at BIGGBY COFFEE. His commitment to improving customer lives through quality products and services has been a driving force in his career. Dykema's approach integrates his educational insights with practical experience in the franchise sector.
Achievements
In 2014, Mark Dykema's franchise was recognized with the BIGGBY COFFEE Store of the Year award. This accolade was achieved through the collaborative efforts of Dykema and his staff, highlighting their commitment to excellence in service and product quality. This recognition underscores the impact of their teamwork and dedication to customer satisfaction within the franchise.