Tori Rossin
About Tori Rossin
Tori Rossin serves as the Director of Training at BIGGBY COFFEE, where she has worked since 2014. She is responsible for developing and conducting training sessions for new employees and has implemented a training program across 19 locations in West Michigan.
Work at BIGGBY COFFEE
Tori Rossin has been employed at BIGGBY COFFEE since 2014, serving as the Director of Training. In this role, she is responsible for conducting training sessions for new employees, shift leaders, and in-store trainers. Her leadership in the training department began in the fall of 2016, where she has focused on developing and implementing effective training programs aimed at enhancing employee and customer satisfaction.
Education and Expertise
Tori Rossin holds a Bachelor's degree in Psychology from Grand Valley State University, where she studied from 2017 to 2019. Prior to that, she earned an Associate of Arts degree from Grand Rapids Community College, completing her studies there from 2015 to 2017. Her educational background provides a foundation for her role in training and development within the coffee industry.
Training Program Development
Tori Rossin developed a comprehensive training program that is currently implemented across 19 locations in West Michigan. This program is designed to standardize training processes and improve the onboarding experience for new employees, ensuring consistency in service and operational excellence across the franchise.
Focus on Employee and Customer Satisfaction
In her capacity as Director of Training, Tori Rossin emphasizes the importance of both employee and customer satisfaction. She aims to create effective training programs that not only equip employees with the necessary skills but also enhance the overall customer experience at BIGGBY COFFEE.