Adrian Light
About Adrian Light
Adrian Light is an Implementation Engineer at BigHand, where he has worked since 2012, focusing on delivering digital dictation software to various sectors, including the NHS. He has extensive experience in server installations and client training, and previously held roles in desktop support and service desk analysis.
Work at BigHand
Adrian Light has been employed at BigHand as an Implementation Engineer since 2012. In this role, he has accumulated 12 years of experience, primarily based in London, United Kingdom. His responsibilities include delivering digital dictation software tailored for the NHS, Professional, and Legal sectors. He conducts server installations in various environments such as Citrix, Terminal Services, and VMware technologies. Adrian also engages in floor walking to identify and resolve outstanding issues, ensuring a smooth user experience.
Previous Roles and Experience
Before his current position, Adrian worked at BigHand as a Service Desk Analyst from 2010 to 2012. He also served as a Desktop Support Analyst at Spink for one year, from 2009 to 2010. These roles provided him with foundational skills in technical support and client interaction, which he has built upon in his current position at BigHand.
Technical Skills and Expertise
Adrian Light possesses a diverse skill set that includes handling database management (SQL), BES, IIS, and speech recognition technologies. He is involved in various integration deployments and leads pre-implementation technical meetings to discuss project prerequisites. His technical expertise extends to client software distribution through Group Policy, SCCM, and login/batch scripts.
Training and Consultancy
In addition to his technical responsibilities, Adrian provides training sessions for end users and system administration training for technical staff. He completes consultancy reports that outline the work conducted during implementations. His focus on training ensures that both users and technical teams are well-equipped to utilize the software effectively.