Angela Crossland
About Angela Crossland
Angela Crossland is a Customer Success Manager currently working at BigHand and has extensive experience in various roles within the legal and consulting sectors. Her career includes positions at notable firms such as Browne Jacobson LLP, Allen & Overy LLP, and Clifford Chance LLP, among others.
Current Role at BigHand
Angela Crossland serves as a Customer Success Manager at BigHand, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring clients effectively utilize BigHand's solutions. Her experience in customer success allows her to bridge the gap between client needs and product offerings.
Previous Experience at Browne Jacobson LLP
Prior to her current role, Angela worked at Browne Jacobson LLP as a Business Process Analyst from 2011 to 2012. During her tenure, she contributed to process improvements and efficiency initiatives within the firm, based in Nottingham, United Kingdom.
Professional Background in Document Management
Angela has extensive experience in document management and consulting roles. She worked as a Product Manager at Litera Microsystems for one year in 2018-2019 and served as a Consultant at Microsystems from 2013 to 2018. Her background includes positions that emphasize her expertise in managing and optimizing document-related processes.
Education and Qualifications
Angela Crossland earned a Bachelor of Engineering with Honours (BEng Hons) from the University of Salford, where she studied from 1991 to 1995. This educational background provides her with a strong foundation in engineering principles, which she applies in her professional roles.
Committee Leadership at Document Excellence Group
Since 2022, Angela has been the Committee Chair for the Organising Committee at Document Excellence Group. In this capacity, she leads initiatives aimed at promoting best practices in document management and enhancing member engagement within the organization.