Ayman Hatem
About Ayman Hatem
Ayman Hatem serves as the Head of Product for BigHand Document Creation, a position he has held since 2019 in California. With a background in engineering and product ownership at BigHand, he focuses on product strategy, customer engagement, and market analysis.
Current Role at BigHand
Ayman Hatem serves as the Head of Product for BigHand Document Creation since 2019 in California, United States. In this role, he leads the development and execution of product strategies, focusing on high-impact initiatives. He regularly meets with customers to validate ideas and gather input that informs the direction of the Create range. Ayman crafts and prioritizes requirements for new or existing products based on business impact and customer demand, ensuring alignment with market trends and user needs.
Previous Experience at BigHand
Ayman Hatem has held multiple positions at BigHand prior to his current role. He worked as an Implementation Engineer in Healthcare for three months in 2014 and as a Service Desk Analyst/Engineer from 2012 to 2014. He progressed to become a Product Owner from 2014 to 2016, followed by a Senior Product Owner from 2017 to 2019. Throughout these roles, he developed product roadmaps, monitored key performance indicators, and supported marketing initiatives for the BigHand Create range.
Education and Qualifications
Ayman Hatem studied at Brunel University, where he earned a Bachelor of Science (BSc) with Honors in Computer Science from 2008 to 2011. Prior to this, he attended Lycée Français Charles de Gaulle de Londres, completing the Brevét Du Collège from 2000 to 2005. He also studied at Lycée Français Charles Baudelaire in Annecy for one year, achieving the Preparation du Baccalauréat, and completed A-Levels at William Morris Academy from 2006 to 2008, focusing on Mathematics, Physics, Business, and French.
Product Development and Strategy
In his role as Head of Product, Ayman Hatem develops and owns the roadmap, strategy, vision, and value proposition for the next generation of BigHand Create products. He interfaces with technology partners to support key integrations and identify opportunities for product and business growth. Ayman collaborates with engineering and architecture teams to ensure the technical vision aligns with product goals, while also analyzing ongoing maintenance needs in a cost-effective manner.
Customer Engagement and Insights
Ayman Hatem actively engages with customers to gain insights that inform product direction. He understands user personas, pain points, and customer journeys, which helps him craft products that meet market demands. His role involves monitoring competitive pressures and market trends to ensure the BigHand Create range remains relevant and effective. Ayman also supports sales initiatives through events, demos, and presentations for key clients, contributing to the overall success of the product line.