David Mc Dowell
About David Mc Dowell
David McDowell is a Customer Portal Manager with extensive experience in IT and banking. He has held various roles at BigHand and previously worked at Royal Mail and HSBC.
Current Role at BigHand
David Mc Dowell currently serves as the Customer Portal Manager at BigHand. He has held this position since 2023, contributing to the management and enhancement of customer interactions through the portal. His role focuses on ensuring a seamless experience for users and addressing any issues that arise within the portal framework.
Previous Experience at BigHand
David Mc Dowell has extensive experience at BigHand, having worked in various capacities. He was a Problem Manager and 3rd Line Engineer from 2014 to 2018, where he addressed complex technical issues. Following this, he served as the Continual Service Improvement Manager from 2018 to 2023, focusing on enhancing service delivery. In 2023, he briefly held the position of Data & Process Improvement Manager for seven months in a hybrid role.
Experience at Royal Mail
In 2007, David Mc Dowell worked as a PC Installation Engineer (Contractor) at Royal Mail for a duration of one month. This role involved the installation and setup of computer systems, contributing to the operational efficiency of the organization.
Career at HSBC
David Mc Dowell worked at HSBC as a Commercial Banking Officer from 1997 to 2004. During this seven-year tenure, he gained experience across various branches in London, where he was involved in providing banking services and support to commercial clients.