James Stephens
About James Stephens
James Stephens is a Global Cloud Engineer with extensive experience at Bighand, where he has worked since 2015 in various support roles. He has progressed from 1st line support engineer to 2nd line support engineer, and has held his current position for the past seven years.
Work at BigHand
James Stephens has been employed at BigHand since 2015. He began his tenure as a 1st Line Support Engineer, where he provided initial technical support and assistance to clients. After one year in this role, he transitioned to a 2nd Line Support Engineer position in 2016, further enhancing his technical skills and customer service capabilities. In 2017, he advanced to the role of Global Cloud Engineer, where he has been responsible for managing cloud infrastructure and services for the organization for the past seven years.
Education and Expertise
While specific educational details are not provided, James Stephens has developed expertise in cloud engineering and technical support through his roles at BigHand. His progression from 1st Line Support Engineer to Global Cloud Engineer indicates a strong foundation in IT support, problem-solving, and cloud technologies.
Background
James Stephens began his career at BigHand in 2015, starting as a 1st Line Support Engineer. His experience in this entry-level position laid the groundwork for his subsequent roles. He spent a year in the 1st Line role before moving to 2nd Line Support Engineer in 2016. Since 2017, he has been serving as a Global Cloud Engineer, reflecting his growth and development within the company.
Career Progression
James Stephens has demonstrated a clear career progression at BigHand. He started as a 1st Line Support Engineer in 2015, moved to 2nd Line Support Engineer in 2016, and has held the position of Global Cloud Engineer since 2017. This trajectory illustrates his commitment to professional development and his ability to adapt to increasing responsibilities within the organization.