Kriselda Coffey
About Kriselda Coffey
Kriselda Coffey is a Customer Service Specialist with extensive experience in the field, currently working at Bite Ninja and Liberty Mutual Insurance. She has held various customer service roles over the past decade, including positions at Allstate, ModSquad, ResultsCX, and Concentrix.
Work at Bite Ninja
Kriselda Coffey serves as a Customer Service Specialist at Bite Ninja, a company that is part of the Y Combinator S21 cohort. She has been with the company since 2022, contributing to customer support operations for two years. Her role involves addressing customer inquiries and ensuring a high level of service, which is essential for maintaining customer satisfaction in a fast-paced environment.
Current Role at Liberty Mutual Insurance
In 2023, Kriselda Coffey joined Liberty Mutual Insurance as a Licensed Insurance Agent. In this position, she utilizes her customer service skills to assist clients with their insurance needs. Her responsibilities include providing information about insurance products and helping customers navigate their options, which is critical for fostering trust and understanding in the insurance process.
Previous Experience at Allstate
Before her current roles, Kriselda worked at Allstate as a CCC-Customer Service Lic-Assoc III from 2021 to 2023. During her two years at Allstate, she developed her expertise in customer service within the insurance sector. Her responsibilities included managing customer inquiries and providing support to ensure client satisfaction.
Career at ModSquad
Kriselda Coffey was employed at ModSquad as a Customer Support Specialist from 2020 to 2022. In this role, she focused on delivering customer support services, addressing client issues, and enhancing the overall customer experience. Her work contributed to the company's commitment to providing effective and responsive support.
Early Career at ResultsCX and Concentrix
Kriselda began her career in customer service at ResultsCX, where she worked as a Customer Service/Technical Support Advisor from 2010 to 2014 in the Philippines. She later joined Concentrix as a Customer Service Specialist, serving from 2015 to 2021. These positions laid the foundation for her extensive experience in customer service and technical support, equipping her with valuable skills for her future roles.