Gordon Owyang
About Gordon Owyang
Gordon Owyang is a Senior Customer Success Engagement Manager at Bitwarden, with extensive experience in client success and stakeholder relationship management. He previously held senior roles at Gartner and Firstup, and he holds a BA in Psychology from UC San Diego and an MBA from Golden Gate University.
Work at Bitwarden
Gordon Owyang currently serves as the Senior Customer Success Engagement Manager at Bitwarden, a role he has held since 2024. In this position, he focuses on enhancing customer satisfaction and engagement through strategic initiatives. His responsibilities include collaborating with cross-functional teams to ensure that client needs are met effectively. Owyang's experience in customer success management positions him to contribute significantly to Bitwarden's objectives.
Previous Experience at Gartner
Before joining Bitwarden, Gordon Owyang worked at Gartner for eight years, from 2014 to 2022. During his tenure, he held several roles, including Senior Client Success Manager, Executive Client Manager, Relationship Manager, and Program Analyst. His responsibilities included cultivating stakeholder relationships, identifying data opportunities, and participating in decision-making processes. Owyang's work at Gartner involved ensuring client satisfaction and driving process improvements.
Experience at Firstup
Gordon Owyang worked at Firstup as a Senior Customer Success Manager from 2022 to 2023. In this role, he was responsible for managing customer relationships and ensuring that clients received the support needed to achieve their goals. His experience at Firstup further solidified his expertise in customer success management.
Educational Background
Gordon Owyang holds a Bachelor of Arts in Psychology from UC San Diego. He furthered his education by obtaining a Master of Business Administration from Golden Gate University. His academic background provides a foundation for his expertise in stakeholder management and strategic planning.
Professional Expertise
Gordon Owyang specializes in cultivating stakeholder relationships and meeting client expectations. He has a proven track record of transforming data into actionable plans that align with business outcomes for Fortune 100 and 500 companies. His experience includes ensuring compliance with regulatory requirements through strategic planning and financial management.