Joshua Jordan
About Joshua Jordan
Joshua Jordan is a Customer Success Specialist at Bitwarden, recognized for his expertise in web application security and cloud services. He holds the GIAC Web Application Penetration Tester certification and the AWS Certified Practitioner certification, and has a background in Management Information Systems from Francis Marion University.
Work at Bitwarden
Joshua Jordan currently serves as a Customer Success Specialist at Bitwarden, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize Bitwarden's security solutions. His responsibilities include addressing customer inquiries, providing support, and advocating for user needs within the organization.
Education and Expertise
Joshua Jordan earned a Bachelor of Business Administration (BBA) in Management Information Systems from Francis Marion University, completing his studies from 2014 to 2018. He holds the GIAC Web Application Penetration Tester (GWAPT) certification, which signifies his expertise in web application security testing. Additionally, he possesses the AWS Certified Practitioner (AWS CP) certification, reflecting his foundational knowledge of Amazon Web Services and cloud computing.
Background
Before joining Bitwarden, Joshua Jordan worked at ACS Technologies in various roles. He served as a Security Operations Analyst from 2019 to 2022, where he focused on security measures and compliance. Prior to that, he worked as a Network Administrator/Endpoint Tech from 2017 to 2019, gaining experience in managing network systems and endpoints. His work experience spans over five years in the IT security and network administration fields.
Achievements
Joshua Jordan has demonstrated his commitment to security and compliance through his experience in administering PCI DSS environments, ensuring adherence to payment card industry standards. He advocates for innovative approaches in IT and challenges conventional practices, emphasizing the importance of evolving beyond traditional methods.