Sarah Mahmood
About Sarah Mahmood
Sarah Mahmood is a Product Specialist at Bitwarden, where she applies her bilingual skills in German and English to enhance customer engagement. With a background in English Literature and extensive experience in various roles within technology and customer service, she focuses on utilizing her creative writing and analytical skills to develop effective content and presentations.
Current Role at Bitwarden
Sarah Mahmood serves as a Product Specialist at Bitwarden, a position she has held since 2023. In this role, she applies her creative writing and analytical skills to develop engaging and persuasive content and presentations. Her focus is on enhancing customer satisfaction through effective communication and problem-solving. Sarah's bilingual proficiency in German and English enables her to connect with diverse audiences and markets, further supporting Bitwarden's mission.
Previous Experience at Zones (UK) Ltd
Before joining Bitwarden, Sarah worked at Zones (UK) Ltd as a Client Account Manager from 2018 to 2021. During her three years in this role, she was based in London, United Kingdom. Her responsibilities included managing client relationships and ensuring customer satisfaction, which contributed to her expertise in client management and service delivery.
Educational Background
Sarah Mahmood earned her Bachelor's degree in English Literature with Creative Writing from London South Bank University, where she studied from 2012 to 2015. Additionally, she pursued a Postgraduate Diploma in English Literature at Kingston University from 2016 to 2017. This educational background has equipped her with strong writing and analytical skills, which she utilizes in her professional roles.
Professional Skills and Methodologies
Sarah is proficient in the MEDDIC sales methodology, which focuses on identifying and addressing customer pain points, qualifying opportunities, and driving revenue growth. This expertise enhances her effectiveness in sales and customer service roles, allowing her to deliver tailored solutions that meet client needs.
Diverse Work Experience
Throughout her career, Sarah has accumulated diverse experience across various roles and companies. She has worked as a German Market Research Interviewer at Perspective Research Services, a Customer Service Agent at Sitel for both Johnson & Johnson and Disney, and an Account Executive at Zscaler. This varied background has provided her with a comprehensive understanding of customer service, sales, and market research.