Amit Agarwal
About Amit Agarwal
Amit Agarwal is the Associate Director of Customer Success (Operations and Client Experience) at Bizongo, where he focuses on enhancing client experience and driving product-led growth initiatives. He has a diverse background in engineering and management, with previous roles at CK Birla Group and Vector Consulting Group.
Current Role at Bizongo
Amit Agarwal serves as the Associate Director of Customer Success, focusing on Operations and Client Experience at Bizongo. He has been in this role since 2021, contributing to the company's efforts in enhancing client satisfaction and operational efficiency. His responsibilities include overseeing customer success operations and implementing strategies that drive product-led growth initiatives. His work aims to improve the overall client experience, ensuring that customer needs are met effectively.
Previous Experience at CK Birla Group
Before joining Bizongo, Amit Agarwal worked at CK Birla Group as a Senior Manager in the Office of Growth and Strategy. His tenure lasted from 2016 to 2018 in the New Delhi Area, India. In this role, he was involved in strategic planning and execution, contributing to the organization's growth objectives.
Consulting Experience at Vector Consulting Group
Amit Agarwal was a Consultant at Vector Consulting Group from 2018 to 2021, based in the Mumbai Area, India. During his three years in this position, he provided consulting services that focused on operational improvements and strategic initiatives for various clients.
Educational Background
Amit Agarwal has a strong educational foundation in management and engineering. He earned a Post Graduate Diploma in Management from the Indian Institute of Management, Bangalore, from 2014 to 2016. Additionally, he holds a Master's in Management from KEDGE Business School, which he completed in 2015. He also obtained a Bachelor of Technology in Mechanical Engineering from Maulana Azad National Institute of Technology, graduating in 2011. His diverse educational background supports his expertise in customer success strategies.
Career Transition and Skills
Amit Agarwal has transitioned from a technical role in operations at NTPC, where he worked as an Assistant Manager from 2011 to 2014, to strategic roles in business management and customer success. His experience in engineering and management allows him to adopt a holistic approach to customer success, enhancing operational effectiveness and client engagement.