Shivani Narula
About Shivani Narula
Shivani Narula is the Head of Customer Success & Customer Support for Global Markets at Bizongo, where she has worked since 2022. She holds an MBA from the Indian Institute of Foreign Trade and has extensive experience in customer success and strategic expansions within the SAAS industry.
Work at Bizongo
Shivani Narula serves as the Head of Customer Success and Customer Support for Global Markets at Bizongo. She has held this position since 2022 and operates on-site in Bangalore. In her role, she focuses on enhancing customer relationships and ensuring successful outcomes for clients in global markets.
Education and Expertise
Shivani Narula holds a Master of Business Administration (MBA) in International Marketing from the Indian Institute of Foreign Trade, which she completed from 2018 to 2020. Additionally, she has a Master's degree in Digital Marketing from Digital Vidya. She studied International Management with a focus on Swiss business at HWZ University of Applied Sciences in Business Administration Zurich in 2019. She also earned a B.Tech in Engineering from Bharati Vidyapeeth, completing her studies from 2009 to 2013. Her expertise includes strategic expansions and process automation within the SAAS industry.
Previous Work Experience
Shivani Narula has extensive experience in customer success roles across various organizations. She worked at Wingify as a Customer Success Manager from 2017 to 2020, then advanced to Senior Customer Success Manager until 2021. Following her time at Wingify, she served as Head of Customer Success at Zomentum from 2021 to 2022. Earlier in her career, she was a Senior Technical Consultant for Client Success at PTC from 2013 to 2017.
Professional Skills
Shivani Narula combines technical expertise with relationship management skills to enhance stakeholder value from products and services. She emphasizes customer advocacy and collaboration to improve client relationships, ensuring that customer needs are met effectively. Her approach focuses on building strong partnerships with clients to drive success.