Sonali Patil
About Sonali Patil
Sonali Patil is a Team Lead in Customer Success at Bizongo, where she has worked since 2021. She has a diverse background in education and technology, with experience as an Academic Instructor and Software Engineer, complemented by her expertise in public speaking and strong analytical skills.
Current Role in Customer Success
Sonali Patil currently serves as Team Lead in Customer Success at Bizongo. She has held this position since 2021, contributing to the company's efforts in enhancing client relationships and ensuring satisfaction. Her role involves overseeing customer interactions and implementing strategies to improve service delivery. With a focus on public speaking, she effectively communicates with clients and team members, facilitating a positive customer experience.
Previous Experience at Bizongo
Prior to her current role, Sonali worked at Bizongo as Client Growth from 2019 to 2021. During her two years in this position, she focused on expanding the client base and enhancing client engagement strategies. Her experience in this role laid the groundwork for her transition to Team Lead in Customer Success.
Educational Background
Sonali Patil earned her Bachelor's degree in Computer Science from Dr. Ambedkar Institute of Technology, where she studied from 2009 to 2013. She furthered her education by obtaining a Master of Business Administration (MBA) in Sales and Marketing from Great Lakes Institute of Management, completing her studies in 2019. This educational foundation supports her analytical skills and business acumen.
Professional Experience in Education
Sonali has a background in education, having worked as an Academic Instructor at both IMS Learning Resources Pvt. Ltd. and Career Launcher. Her tenure at IMS lasted for one year from 2017 to 2018, while she spent eight months at Career Launcher from 2013 to 2014. These roles involved teaching and mentoring students, which enhanced her communication and presentation skills.
Technical Skills and Expertise
Sonali possesses strong technical skills, particularly in C++ programming, which contribute to her analytical and problem-solving capabilities. Additionally, she is proficient in Microsoft Excel and Microsoft Word, tools that are essential for managing client data and communications effectively in her current role.