Adarsh B Shetty
About Adarsh B Shetty
Adarsh B Shetty is a Senior Specialist in Order Management currently employed at Black Box in Bengaluru, India. He has extensive experience in customer service and order management across various industries, having worked for notable companies such as PipingRock, Accenture, Getronics, and Thermo Fisher Scientific.
Current Role at Black Box
Adarsh B Shetty serves as a Senior Specialist in Order Management at Black Box, a position he has held since 2021. In this role, he is responsible for managing order processes and ensuring efficient customer service. His work involves utilizing various enterprise systems to streamline operations and improve customer satisfaction.
Previous Experience in Customer Service
Adarsh has extensive experience in customer service roles across multiple organizations. He worked at Thermo Fisher Scientific as a Senior Customer Service Representative from 2012 to 2017. Prior to that, he was a Customer Service Representative at Accenture from 2011 to 2012 and at PipingRock for 10 months in 2018. These roles have equipped him with strong skills in handling customer inquiries through emails and chats.
Order Management Expertise
Adarsh possesses expertise in various order management processes, including Order to Cash, Sales Order Creation, and Procure to Pay. His role as an Order Management Specialist at Getronics from 2019 to 2020 further enhanced his skills in this area. He has hands-on experience with multiple enterprise systems, including Oracle R12, Oracle JD Edwards Enterprise One, Siebel, Zendesk, and SAP CRM.
Educational Background
Adarsh studied at Alva's College of Education, where he earned a Bachelor of Business Management from 2007 to 2010. His education provided a foundation in business principles, which he has applied throughout his career in various sectors.
Diverse Industry Experience
Adarsh has a background in working across diverse industries, including product-based, manufacturing, IT, and service-based sectors. This varied experience has contributed to his adaptability and understanding of different business environments.