Shelby Ward
About Shelby Ward
Shelby Ward is a Service Desk Team Lead at Black Box, where she has worked since 2021. She holds a Bachelor's degree in History from the State University of New York at Albany and has a background in Systems and Network Administration.
Current Role at Black Box
Shelby Ward currently serves as the Service Desk Team Lead at Black Box, a position held since 2021. In this role, she oversees the service desk operations, ensuring effective support for clients and managing team performance. Her experience in customer support and technical assistance contributes to the efficiency of the service desk, enhancing user satisfaction.
Previous Experience at Black Box
Prior to her current role, Shelby Ward worked at Black Box as a Customer Support Specialist from 2019 to 2021. During her tenure, she provided technical support and assistance to customers, addressing their inquiries and resolving issues. This experience laid the groundwork for her advancement to the Service Desk Team Lead position.
Educational Background
Shelby Ward has a diverse educational background. She studied at Hudson Valley Community College, where she earned an Associate in Arts in Individual Studies from 2007 to 2009 and an Associate in Applied Sciences in Systems and Network Administration from 2012 to 2013. Additionally, she obtained a Bachelor's degree in History from the State University of New York at Albany, completing her studies from 2009 to 2011. She also participated in a study program at the Bader International Study Center in England in 2011.
Work Experience at Trustco Bank
Shelby Ward worked at Trustco Bank as a Teller from 2011 to 2014. In this role, she handled customer transactions, provided account information, and assisted clients with banking services. Her experience in the banking sector contributed to her customer service skills and understanding of client needs.