Tawnya Shannon
About Tawnya Shannon
Tawnya Shannon is a System Operation Center Analyst with extensive experience in computer software engineering and technical support. She holds a Master of Engineering in System Engineering from Stevens Institute of Technology and has worked for notable organizations such as Sandia National Laboratories and Black Box Network Services.
Current Role at Black Box Network Services
Tawnya Shannon serves as a System Operation Center Analyst at Black Box Network Services, a position she has held since 2013. In this role, she is responsible for monitoring and managing system operations, ensuring optimal performance and reliability. Her experience in this position spans over 11 years, during which she has developed a strong understanding of network systems and operational protocols. She is based in the Albuquerque, New Mexico area.
Education and Expertise
Tawnya Shannon is pursuing a Master of Engineering in System Engineering at Stevens Institute of Technology, with studies ongoing from 2020 to 2026. She holds a Bachelor's degree in Applied Information Technology and an Associate's degree in Business Administration and Management, both obtained from National American University between 2007 and 2014. Her educational background supports her expertise in various technical fields, including networking technologies and software engineering.
Professional Background
Tawnya Shannon has a diverse professional background in technology and support roles. She began her career at Verizon Wireless as a Wireless Data Technical Support Representative from 2006 to 2009. She then worked at SAIC in various capacities, including Mobility Support and Corporate Communicating Help Desk, from 2009 to 2013. Since 2019, she has also been employed as a Computer Software Engineering Technologist at Sandia National Laboratories.
Technical Skills and Certifications
Tawnya Shannon possesses advanced troubleshooting skills for various mobile devices, including BlackBerry, iPad, and iPhone. She is proficient in networking technologies such as VPN, TCP/IP, WAP, WAN, LAN, and VLAN. Additionally, she is certified in BlackBerry BIS and Redirector for GSM and CDMA. Tawnya is currently working towards a certification in Java, further enhancing her technical skill set.
Software Proficiency and Security Clearance
Tawnya Shannon is proficient in several software tools, including Microsoft Office, Remedy, Java, Visual Basic, SQL 2013, and SharePoint. She has experience supporting multiple operating systems, including Microsoft Windows, Mac, and Linux. Furthermore, she holds a Department of Energy security clearance, which underscores her capability to handle sensitive information and systems.