Rick French, MBA
About Rick French, MBA
Rick French is a Strategic Customer Success Manager with extensive experience in customer success roles across various companies. He holds multiple bachelor's degrees and a master's degree, and is bilingual in Japanese and English.
Current Role at Blend
Rick French serves as a Strategic Customer Success Manager at Blend, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of Blend's solutions. His experience in customer success management allows him to effectively address client needs and foster long-term relationships.
Previous Experience in Customer Success
Before joining Blend, Rick held several customer success roles. He worked at CloudFactory as a Strategic Client Success Manager from 2020 to 2021, and at Invoca as a Senior Enterprise Customer Success Manager from 2017 to 2019. Additionally, he served as an Enterprise Customer Success Manager at NGINX, Inc. from 2015 to 2017, and at Translations.com as a Team Lead in the same capacity from 2014 to 2015. His diverse experience in these roles has equipped him with the skills necessary to drive customer engagement and satisfaction.
Educational Background
Rick French holds multiple degrees from prestigious institutions. He earned a Master's degree in International Business and Politics from the UC San Diego School of Global Policy and Strategy from 2011 to 2013. He also completed three Bachelor's degrees at the University of California, Santa Barbara, focusing on Law, Religious Studies with an emphasis on East Asian traditions, and Psychology, all achieved between 2000 and 2004.
Language Proficiency and Cultural Experience
Rick is bilingual in Japanese and English, holding a JLPT level 2 certification in Japanese language proficiency. He spent six years living and working in Japan, which has significantly influenced his professional approach, particularly in areas of collective responsibility and consideration for others. This cultural experience enhances his ability to connect with diverse clients.
Personal Interests and Lifestyle
In his personal life, Rick enjoys going to the gym and traveling, reflecting his commitment to personal health and cultural exploration. He has lived in all of California's major cities for at least a couple of years, which has broadened his understanding of diverse urban cultures and lifestyles.