Rick Suchan
About Rick Suchan
Rick Suchan is a Customer Success Program Leader at Blend, specializing in data analytics to enhance decision-making in the fintech and real estate sectors. He has held various roles in customer success and account management across multiple organizations, including CompStak, Triplemint, and DonorsChoose.org.
Current Role at Blend
Rick Suchan serves as the Customer Success Program Leader at Blend, a position he has held since 2023. In this role, he focuses on managing a portfolio of strategic partners, overseeing the implementation and adoption of Blend's platform. He collaborates with cross-functional teams to enhance customer satisfaction and deliver value, aligning with Blend's mission to empower lenders and consumers through transparent digital lending processes.
Previous Experience in Customer Success and Partnerships
Prior to joining Blend, Rick Suchan held various roles that contributed to his expertise in customer success and partnerships. He worked as a Senior Enterprise Partner Success Manager at Flex from 2021 to 2022 and as Partnerships Manager at CompStak® from 2019 to 2021. His experience also includes serving as a Licensed Real Estate Salesperson at Triplemint from 2018 to 2020 and as a Custom Project Specialist at DonorsChoose.org from 2016 to 2018. These positions provided him with a strong foundation in managing client relationships and driving successful outcomes.
Educational Background and Certifications
Rick Suchan has a robust educational background that supports his professional endeavors. He earned a Master of Public Administration (MPA) from New York University, studying Management and Public Policy from 2014 to 2016. He also holds a Bachelor of Arts in Public Relations, Advertising, and Applied Communication from Penn State University, where he studied from 2006 to 2009. Additionally, he completed a Product Management Certification at Product School, further enhancing his skills in data analytics and decision-making.
Expertise in Data Analytics and Process Improvement
Rick Suchan specializes in leveraging data analytics to drive decision-making, particularly in the fintech and real estate sectors. He is adept at identifying process and workflow gaps to enhance customer communication. His proactive approach to problem-solving allows him to offer solutions that improve overall customer experience and satisfaction.
Career Progression and Diverse Roles
Rick Suchan has a diverse career trajectory with experience across various industries. He worked as a Digital Account Manager at Fast Company from 2010 to 2012 and as an Account Manager at Remedy Health Media from 2012 to 2013. He also served as a Consultant for the New York City Department of Housing Preservation and Development in 2015. This varied experience has equipped him with a comprehensive understanding of customer success, partnerships, and project management.