Shelly Maynard
About Shelly Maynard
Shelly Maynard is a Client Support Manager with extensive experience in customer operations and support. She has worked at various companies including Invoice2go, Hightail, and Myers Internet, and is currently employed at Blend, where she focuses on optimizing processes and enhancing client support.
Work at Blend
Shelly Maynard currently serves as the Client Support Manager at Blend, a position she has held since 2021. In this role, she focuses on optimizing client support processes and implementing best practices to enhance customer satisfaction. Her responsibilities include engaging with clients to understand their needs and driving improvements based on their feedback. Shelly's customer-centric approach helps ensure that the support team aligns with client expectations and fosters a positive experience.
Previous Experience at Invoice2go
Before joining Blend, Shelly Maynard worked at Invoice2go from 2018 to 2020. Initially, she held the position of Customer Operations Manager for two years, where she was responsible for overseeing customer support operations. She later advanced to the role of Senior Manager, Customer Operations, for one year, further enhancing her expertise in client support and operations management. Her work at Invoice2go contributed to her skills in process optimization and team development.
Background in Customer Support at Hightail
Shelly Maynard spent four years at Hightail, where she served as the Manager of Customer Support from 2013 to 2017. In this role, she managed customer support operations and focused on improving service delivery. Her experience at Hightail equipped her with valuable insights into customer needs and effective support strategies, which she later applied in her subsequent roles.
Early Career at Myers Internet
Shelly began her career in customer service at Myers Internet, where she worked as a Customer Service Associate from 2004 to 2007. This early experience laid the foundation for her future roles in customer support and operations management. During her time at Myers Internet, she developed essential skills in troubleshooting and problem resolution.
Education and Expertise
Shelly Maynard earned her Bachelor of Arts degree in Child Development from San Jose State University, where she studied from 1991 to 1995. This educational background contributes to her understanding of client needs and her ability to engage effectively with diverse customer groups. Her expertise in customer support is further enhanced by her focus on training, mentoring, and developing staff, which emphasizes retention and career development.