Kyle Dawson
About Kyle Dawson
Kyle Dawson serves as the Vice President of Customer Success at Bloomerang, a position he has held since 2023. He has extensive experience in customer success and support roles across various companies, including ShoreTel, Workspot, and Vonage.
Current Role at Bloomerang
Kyle Dawson serves as the Vice President of Customer Success at Bloomerang, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and engagement. His leadership contributes to enhancing customer satisfaction and retention, aligning with Bloomerang's mission to support nonprofit organizations.
Previous Experience at ShoreTel
Kyle Dawson has extensive experience at ShoreTel, where he held multiple roles from 2012 to 2017. He served as Manager of Project Management, Special Projects Manager, and Manager of Account Advocacy. His tenure at ShoreTel included responsibilities in customer support and project management, focusing on improving client relationships and operational efficiency.
Experience at Workspot, Inc.
Dawson worked as Senior Director of Customer Success at Workspot, Inc. from 2020 to 2022. In this role, he was integral in developing customer success strategies and enhancing client engagement. His leadership in this position contributed to the overall growth and success of the company during his tenure.
Education and Expertise
Kyle Dawson earned a Bachelor of Science degree in Management Information Systems from the Rochester Institute of Technology, where he studied from 2005 to 2009. His educational background provides a strong foundation for his roles in customer success and technical support, equipping him with the skills necessary for effective management in the technology sector.
Career Overview
Throughout his career, Kyle Dawson has held various positions in customer success and technical support across multiple organizations. His experience includes roles at Sutherland Global Services, Vonage, and NewVoiceMedia, where he focused on enhancing customer experiences and leading teams. His diverse background reflects a commitment to customer advocacy and operational excellence.