Madison Henderson
About Madison Henderson
Madison Henderson is a Customer Support Manager with extensive experience in customer service and management. She has worked in various roles across multiple companies, including Walmart and Bloomerang, and emphasizes effective communication and process improvement in her work.
Current Role at Bloomerang
Madison Henderson serves as the Customer Support Manager at Bloomerang, a position she has held since 2023. In this role, she oversees customer support operations, ensuring efficient service delivery and customer satisfaction. Her responsibilities include managing a team and optimizing support processes to enhance the overall customer experience.
Previous Experience in Customer Service
Madison has accumulated 12 years of customer service experience across various roles. She worked at Walmart in several capacities, including Customer Service, Front End Academy Trainer, and Team Lead. Additionally, she has experience in the restaurant industry, having held positions at Colton's Restaurant Group and Wild Sweet William's Baking House. This diverse background has equipped her with a comprehensive understanding of customer relations.
Education and Academic Background
Madison studied at Harding University, where she earned a Bachelor of Arts (B.A.) degree in General Studies and English Language and Literature from 2012 to 2016. Her academic background has provided her with strong communication skills, which she applies in her professional roles.
Leadership and Management Experience
Madison possesses a decade of management experience, demonstrating her capability in leadership roles. She has held various managerial positions, including Floor Manager and Head Server at Colton's Restaurant Group. Her leadership style emphasizes good communication and time management, contributing to effective team dynamics.
Skills in Process Improvement
Madison is known for her ability to optimize existing systems of organization. She focuses on process improvement, which enhances operational efficiency. Her approach to customer interactions is characterized by a gentle but direct manner, fostering positive relationships with both customers and team members.