William Tanner
About William Tanner
William Tanner is a Senior Support Specialist at Bloomerang, where he has worked since 2017. He has a background in customer service and technical support, with previous roles at The Home Depot and ProctorU.
Work at Bloomerang
William Tanner has been employed at Bloomerang since 2017, serving as a Senior Support Specialist. In this role, he assists customers in connecting to data services and prepares the necessary files for these services. His responsibilities include providing advanced troubleshooting support, which encompasses basic API troubleshooting and screen sharing as part of Tier 2 support.
Previous Employment Experience
Before joining Bloomerang, William Tanner worked at ProctorU, a Meazure Learning company, from 2014 to 2017. He held positions as an Exam Proctor and Phones Representative during his three years there. Prior to ProctorU, he was employed at The Home Depot as a Cashier for one year, from 2013 to 2014.
Education and Expertise
William Tanner studied at Amador Valley High School and later attended Las Positas College. He furthered his education at San Jose State University. His academic background supports his expertise in customer support and technical troubleshooting.
Technical Skills and Responsibilities
In his current role at Bloomerang, William Tanner is responsible for advanced troubleshooting support. This includes handling basic API troubleshooting and utilizing screen sharing to assist customers effectively. His role requires a strong understanding of data services and customer service protocols.