Hazel Anne Eco
About Hazel Anne Eco
Hazel Anne Eco is the Team Lead of Product Support Engineering at Bluecore, where she has effectively decreased outstanding support tickets by over 80% and reduced resolution times by 125%. With a background in software engineering and project management, she has previously held roles at Doctor Multimedia and Wire Media, demonstrating a strong ability to enhance product support workflows.
Current Role at Bluecore
Hazel Anne Eco serves as the Team Lead for Product Support Engineering at Bluecore, a position she has held since 2022. In this role, she oversees the support engineering team, focusing on enhancing product support processes and improving customer satisfaction. Her leadership has contributed to significant reductions in outstanding support tickets and resolution times, showcasing her effectiveness in team management and process optimization.
Previous Experience at Doctor Multimedia
Prior to her current role, Hazel worked at Doctor Multimedia as the Lead Web Developer from 2017 to 2019 in San Diego, California. During her tenure, she implemented troubleshooting tools that resulted in a 50% reduction in support tickets for engineering teams. Her ability to streamline workflows was evident in her identification of product improvement opportunities based on support ticket trends.
Experience at Wire Media
From 2019 to 2021, Hazel held the position of Project Manager and Technical Account Manager at Wire Media, working remotely. In this role, she managed projects and technical accounts, contributing to the alignment of support efforts with business goals. Her experience in project management further solidified her strategic approach to product support.
Education and Training in Software Engineering
Hazel has a solid educational background in software engineering. She studied at Flatiron School, completing a Bootcamp in Software Engineering from 2019 to 2020. Additionally, she earned an Associate of Applied Science (AAS) in Computer Programming from California College San Diego between 2016 and 2018. She also pursued further education in Google Project Management through Coursera, achieving a Professional Certificate from 2022 to 2023.
Achievements in Product Support
Throughout her career, Hazel has demonstrated a strong ability to improve product support outcomes. She successfully decreased outstanding support tickets by over 80% and reduced resolution times by 125% through effective team management and process optimization. Her collaborative efforts with engineering and product teams have prioritized feature requests, aligning support initiatives with overall business objectives.