Susana Sevilla Aho
About Susana Sevilla Aho
Susana Sevilla Aho is a Senior Analyst in Customer Success Operations at Bluecore, where she has worked remotely since 2020. She has a diverse background in UX, content strategy, and project management, with previous roles at various organizations including Eat In Chef and Ladder.io.
Work at Bluecore
Susana Sevilla Aho currently serves as a Senior Analyst in Customer Success Operations at Bluecore, a position she has held since 2020. In this role, she leverages her expertise in UX and content strategy to enhance customer experiences and operational efficiency. Prior to her current position, she worked at Bluecore as a Project Manager in Production Services from 2019 to 2020 and as an Associate Customer Success Manager for four months in 2019. Her tenure at Bluecore has allowed her to develop a comprehensive understanding of customer needs and operational workflows.
Education and Expertise
Susana holds a Master of Fine Arts (M.F.A.) in Digital Media and Design from the University of Connecticut, where she studied from 2013 to 2015. She also earned a Bachelor of Arts (B.A.) in History and Latin American Studies from Brown University between 2006 and 2010. Additionally, she completed a User Experience Design Circuit at General Assembly in 2016. Her academic background provides a strong foundation in both design and digital media, which is essential for her work in customer success operations.
Background
Susana has a diverse professional background that spans various roles in UX, content strategy, and project management. She began her career as a Web Content Strategist at 01 Argentina Travel Agency in 2012. Over the years, she has held positions such as Project Coordinator at the Modern Language Association and UX Design Fellow at Startup Institute. Her experiences across different organizations have equipped her with a broad skill set applicable to her current role in customer success.
Previous Work Experience
Before joining Bluecore, Susana held several positions that contributed to her expertise in customer success and UX. She worked as a UX Content Strategist at Eat In Chef for five months in 2017 and as a Design Consultant at Ladder.io for three months in the same year. Additionally, she served as a Graduate Assistant at the University of Connecticut and as a Mentor/Teacher in the Mentor Connection program. Her varied experiences have helped her develop a comprehensive understanding of user needs and project workflows.