Zachary Schneider
About Zachary Schneider
Zachary Schneider is a Customer Success Manager at BMC Group, where he manages 40 client relationships and has contributed approximately $3 million in annual revenue. He has developed training materials for a global sales team and has extensive experience in product integration and customer service.
Work at BMC Group
Zachary Schneider has been employed at BMC Group since 2005, serving as a Customer Success Manager for 19 years in the Greater New Orleans Region. In this role, he has managed 40 client relationships, contributing approximately $3 million in annual revenue through effective product integration and customer service. Schneider has collaborated with the Product Director and Development Team to define quarterly product requirements and facilitate next-generation product releases. He has also integrated third-party vendors into internal processes, negotiating agreements that resulted in cost savings.
Education and Expertise
Zachary Schneider studied at McNally Smith College of Music, focusing on Music Production. He also attended the University of Minnesota. His educational background complements his professional expertise in customer success management, product integration, and team leadership. Schneider has developed an internal training model and materials for a global Sales Team of about 15 individuals, showcasing his commitment to enhancing team performance and customer satisfaction.
Background
Before joining BMC Group, Zachary Schneider worked at Target as a Product Specialist from 1994 to 2005 for 11 years in the Greater Minneapolis-St. Paul Area. This experience provided him with a strong foundation in customer service and product management, which he has applied in his subsequent roles. His transition from retail to customer success management highlights his adaptability and focus on client relationships.
Achievements
During his tenure at BMC Group, Zachary Schneider has created and led a team of four international Product Specialists. This team has successfully addressed and resolved over 200 product issues and enhancement requests. His contributions to the organization include the development of training materials and the integration of third-party vendors, which have improved operational efficiency and customer satisfaction.